It's hard enough to change people's behavior on technical workflows. But what do you do if you want people to change their behavior to become more kind in everything they do? There are plenty of examples where we might value such kindness, take doctors to patients, sales representatives to customers, consultants to clients... A change in the handbook of standard operating procedures won't cut it. Rather, leaders must leverage the contagious effect of acts of kindness. Here is how...
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